DAMAGES & RETURNS

We hope that you love your Jé Luxe Co. goodies! Due to the essence of our brand & COVID-19, we are not accepting any returns or exchanges at this time. All sales are final. No cancellations or refunds. Used items are nonrefundable.

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DAMAGES

All of our products are thoroughly inspected prior to packaging & shipping. Your order is always carefully packaged with transit & handling taken into consideration. However, damages can happen in transit beyond our control. Please inspect your order once you receive it & contact us immediately if your items are damaged, defective, or if you receive an incorrect order. We will replace items damaged in transit if available in stock.

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HOW TO REQUEST

To initiate a damage claim, email us at jeluxeco@gmail.com within 3 days of receiving your items. Be sure to include your original Order# in the subject line & attach photos of the original packaging & product damage in your email. Please allow up to 2 days for our team to review & respond to your claim. All emailed requests are evaluated on a case-by-case basis.

Please note: Product replacement is subject to availability. In the event your original item is no longer in stock, you will be issued a store credit. Unfortunately, we cannot issue refunds back to your original form of payment. All approved damage requests will either receive a replacement of the original item ordered, or will be issued a store credit only.

Jé Luxe Co. does not provide return shipping labels as we are not accepting any returns or exchanges.

 

Orders cannot be cancelled once placed.

 

NONREFUNDABLES

• Used items

• Shipping fees 

• Gift cards

• Personalized items

• Discounts or promo codes 

• Sale or clearance items

 

We strive to ensure all of our customers are satisfied. Please contact us for any questions or concerns.

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